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Reviews are submitted by Customers who have either recently bought a vehicle from the Centre or used the Centre's Service department.
All reviews are authenticated by an independent third party, Bazaarvoice.
Rated 5 out of 5 by Anonymous from Great service - good place -good staff. Recent swop went very smoothly and well - our fourth with this firm. Very satisfied, as usual, with treatment and service. Helpful, trustworthy and friendly - with welcome absence of pressure (Unlike some places!)
Date published: 2017-08-10
Rated 5 out of 5 by Apkilby from Fantastic Service Absolutely brilliant service, it was simple from start to finish. Can't praise the staff and help enough.
Date published: 2017-08-07
Rated 5 out of 5 by Bazer from Toyota - Burrows ( Barnsley ) :- It really was "A BETTER WAY" ! Fantastic experience in my recent purchase of my new "Yaris" Hybrid @ Burrows ( Barnsley ) "Many - Thanks" to every one ( Especially Ian ) For all their dedicated help and assistance and their no pressure approach to delivering customer care and service of the highest standard ! It really made a refreshing change in my experience and made all the difference in my recent vehicle purchase. Every one was very friendly and polite and genuine and I was made to feel very welcome and they all ensured that I received all the information required to make an informed choice in my recent purchase. Ian ( My salesman ) Could not have been any better and is simply "Fantastic" ! I never felt pressured at any point and I was kept was fully informed at every stage and given chance to explore all my options and I was given time to feel "Happy" that all my choices were right for me ! Ian kept me fully informed whilst waiting for delivery of my new vehicle and gave me all the time needed during vehicle hand over and even kept in touch to ensure that every thing was ok and made it clear that if I ever needed any more help or assistance - All I had to do was just ask ! Apart from first class service ( Which in my opinion could not have been any better ) Toyota have an excellent range of vehicles to choose from @ Burrows ( Barnsley ) - So do your self a favour and check them out - "I am so happy I did" !
Date published: 2017-08-05
Rated 5 out of 5 by Jayne71 from Outstanding service So happy I choose Toyota
Date published: 2017-06-29
Rated 5 out of 5 by percie from great service This is my second new car from burrows and will get my next new car from them as well
Date published: 2017-05-24
Rated 5 out of 5 by Dave The Rave from verso Great service in a nice clean environment
Date published: 2017-05-15
Rated 5 out of 5 by Vicki E from Great Experience I used them to purchase my new Aygo and the customer service was excellent. We didn't make an appointment but they still made time for us and I am went the extra mile to make sure that I was happy with my new car.
Date published: 2017-04-05
Rated 5 out of 5 by ChrisA from Great customer service. I used Burrows for the first time to purchase my new Aygo about 3 weeks ago. The whole experience was excellent from start to finish, and I will definitely use them again in the future
Date published: 2017-04-03
Rated 5 out of 5 by Sokhi from A fantastic service throughout! I used them a week ago and am happy I did. I had a bad experience with my local garage and found them through carwow. I bought a car on bargain price, their service was second to none.
Date published: 2017-04-03
Rated 5 out of 5 by mandy 8 from excellent service from all staff simon especially 100% happy with burrows and my new car
Date published: 2017-03-31
Rated 5 out of 5 by Anonymous from As always fantastic service at Barnsley Burrows. This is the third time I have purchased from Barnsley - and as always feel valued and respected by all the staff. I see the same salesman each time and cannot fault him.
Date published: 2017-03-27
Rated 5 out of 5 by IAN AND SANDRA from great service we have always been happy with burrows toyota of barnsley for the past years and years , GREAT SERVICE.
Date published: 2017-02-08
Rated 5 out of 5 by Radnor178 from 5 Star Care and Attention Within the remit of my wishing to purchase a new vehicle, I found the energies directed at me, by the Burrows, Barnsley, Dealership sales staff. to have been focused entirely on my views, thoughts, wishes and overall considerations. To these, were added some useful, enlightening and supportive vehicle information inputs, from the dealership; which I valued very highly indeed. I therefore, took delivery of a new car that met my expectations - in full. They have my gratitude and compliments.
Date published: 2017-02-02
Rated 5 out of 5 by cyni from excellent service. We have used Toyota centres within the group many times over the years and this last purchase from them a week ago was as always, spot on.
Date published: 2017-02-01
Rated 5 out of 5 by CeeJay1 from Thank you for the great service Love my new CH-R, it drives like a dream. Thank you for the great service as always !!
Date published: 2017-02-01
Rated 4 out of 5 by Cuthbert from Good service No problems very clear and straight forward dealing with them
Date published: 2016-12-19
Rated 5 out of 5 by susieque from buying a toyota I have been buying toyota 's since 1999 and can honestly say that burrows is probably the dealership
Date published: 2016-11-07
Rated 5 out of 5 by Normken20 from Endeavouring to improve on excellence. We have dealt with Burrows, previously Pentagon Toyota, for many years now and have seen them grow not just physically but into the professional and friendly family company they are today.
Date published: 2016-10-08
Rated 5 out of 5 by DB Barnsley from Another new purchase Just picked up my 3rd new car from Burrows. Very efficient as ever and made the whole purchase very easy. Would have no problem recommending them
Date published: 2016-10-07
Rated 5 out of 5 by Aygo away happy from Happy shopper A regular customer always contenr
Date published: 2016-09-28
Rated 5 out of 5 by Mandy69 from Great Experience Visited the Barnsley Branch on on recommendation form a work colleague and couldn't wish for a better service, the staff were very knowledgable and helpful, not at all pushy which made my car purchase an enjoyable experience from start to finish.
Date published: 2016-08-09
Rated 5 out of 5 by Trix from Good experience I have just purchased a car from burrows, I would like to thank Dave for his excellent service and advise and all the friendly staff Well done.
Date published: 2016-08-05
Rated 5 out of 5 by Vals from My purchase experience I was delighted with the service and the deal I made. The car is excellent I'm delighted
Date published: 2016-06-08
Rated 5 out of 5 by Barbrella from Excellent service Always the same friendly courteous and very happy to help.
Date published: 2016-06-07
Rated 5 out of 5 by Broady from Excellent service and value for money Bought 3rd new car from burrows and really happy with the service.
Date published: 2016-06-06
Rated 5 out of 5 by elaine59 from Fantastic service wouldn't go anywhere else.
Date published: 2016-05-10
Rated 5 out of 5 by Kazzabella from Great service Happy with everything
Date published: 2016-05-03
Rated 5 out of 5 by RubyRav from Excellent professional customer focussed car buying experience Focussed on customers needs. Genuine professional service from start to finish. Excellent customer service throughout. I would certainly recommend Burrows Toyota Barnsley to family and friends.
Date published: 2016-05-01
Rated 5 out of 5 by DeeJay22 from Very professional, great service. Made buying our new Toyota so easy and trouble free.
Date published: 2016-04-30
Rated 5 out of 5 by valerie1 from brilliant service We have had Toyota cars through Burrows for the past 7-8 years and are completely satisfied with all aspects of their service
Date published: 2016-04-25
Rated 5 out of 5 by Jerra from My service I had my car serviced at Toyota Barnsley recently and I was blown away by their customer service. Top notch and I would recommend them to anyone . Great stuff
Date published: 2018-04-11
Rated 5 out of 5 by Ade poole from Great service Used burrows barnsley last wk and was very pleased from start to finish and reception couldnt do enough. Thanks
Date published: 2018-03-28
Rated 5 out of 5 by Anonymous from excellent customer service i cannot rate Burrows Toyota highly enough. From start to finish the staff were totaly customer focused. Well done to all of them
Date published: 2018-03-21
Rated 5 out of 5 by Toyota Jackie from Very helpful Urgent care needed. Exhaust falling off. Fixed, without scars, within 24 hours.
Date published: 2018-03-08
Rated 5 out of 5 by Becca from Great service Recently took my car in for its service and mot. I was really happy with the service when booking it and also during the day I was given updates on when my car would be ready. Set up a service plan which was offered to me. Would recommend Burrows Barnsley to anyone.
Date published: 2018-02-23
Rated 5 out of 5 by Anonymous from Vernon comes up trumps again !!! Once again the Burrows group has come up trumps. My car was due a service and MOT and is always collected the previous evening from my home by Vernon and returned the following day by Vernon. I booked my car in, however it was cancelled by Burrows and 're booked for the following week as Vernon was unable to collect it due to unforseen circumstances. Vernon has been collecting my car for the past 6 years possibly and the reason I continue to use your service plan every 3 years. He always explains in great detail upon returning the car of any work carried out or future wear that may need looking at in the future. He always extremely polite and pleasant mannered. I would just like to add this time when Vernon arrived to collect my car he had the most beautiful bouquet of flowers for me, such a lovely surprise. These were given to wish me a speedy recovery on my broken ankle which happened the previous week. How many garages offer their customers that level of compassion and kindness. Thank you Please don't change and look after your loyal staff that put Burrows group above the rest. The little things go a long, long way. My car passed the MOT and service was good with no repairs required this time. Thank you to all involved
Date published: 2018-02-23
Rated 5 out of 5 by A customer from Great customer care Customer care is of exceptionally good standard. They provide sincere and genuine advice about the purchase of car, about the repair work of car and address all your concerns. This is not the case with famous car companies. So don't let the already great standards of customer services deteriorate.
Date published: 2018-02-18
Rated 2 out of 5 by Misty1 from Disappointed After waiting 2 1/2 years just was expecting a better after service
Date published: 2018-02-05
Rated 5 out of 5 by Jtrl from Great service Good service n good personality of all staff at Toyota
Date published: 2018-01-16
Rated 5 out of 5 by Bfc you reds from Good service on car and helpfull staff Allways helpfull and answer any questions
Date published: 2017-12-28
Rated 5 out of 5 by Trev Sav 27 from Just the job Complete satisfaction
Date published: 2017-12-19
Rated 5 out of 5 by Beverdee from Excellent knowledgeable staff. Excellent service given. Staff knowledgeable and patient when asking questions. Service staff friendly and explain what is happening with your vehicle. Sales staff nice and friendly not pushy.
Date published: 2017-12-08
Rated 5 out of 5 by Jean S Happy bunny from Very Satisfied I was very happy with the service , from booking my car in , to having home collection , work done MOT and serviced ,, I was kept informed , by very friendly staff , My car was returned, back to my new address , having moved further away , from my last home collection , it was good Burrows were still happy to collect ,and return , my vehicle all work done , valeted ,and sparkling clean , I am one happy bunny , Thank you to BURROWS and a big well done to all concerned
Date published: 2017-11-24
Rated 5 out of 5 by Storm from Great Service Very Happy Thanks
Date published: 2017-11-23
Rated 5 out of 5 by Suemh from Great service and communication 're work that was required. I am impressed by the great customer service and the quick and efficient way they communicated with me.
Date published: 2017-11-22
Rated 3 out of 5 by Go4it from Service experience Service engineering wise - good. Service office staff, application of 'customer satisfaction' - improvement needed.
Date published: 2017-11-18
Rated 5 out of 5 by Juju2 from Great service Picked the car up from my home and dropped it back off, love the progress text and the video link with the engineer report and details of the work needed, and the after service customer satisfaction call.
Date published: 2017-11-18
Rated 5 out of 5 by Annco from fab service and customer satisfaction used them a week ago had new tyres fitted and winter check up. Went home and received an informative email showing work being done on my car which I found informative and liked the idea. Fab company always makes you feel welcome and look after you from beginning to end of visit would recommend to family and friends and have already done so.
Date published: 2017-11-13
Rated 5 out of 5 by BarryToyota from Nice people to deal with and wonderful service. My Yaris was due for a service and MOT. I was treated as a valued customer throughout and kept informed at every stage. The coffee and biscuits helped. I felt my car was in the best place and the staff were wonderful. Thank you.
Date published: 2017-11-09
Rated 5 out of 5 by Simone67 from Always great service, polite and helpful staff My car went in for service, kept up to speed with everything, collected on time, no problems car came back lovely and clean
Date published: 2017-10-28
Rated 5 out of 5 by Richard64 from Burrows Toyota Barnsley. Excellent attention, fully informed, return call to see if satisfied, staff outstanding, environment a pleasure to visit, forecourt clean and organised. 4 Planters around the premises with flower displays, excellent touch, keep them well planted throughout the Year, customers and visitors to the area like this and it enhances the local area and sends a good message for the Town, Well done. A pleasure to purchase a vehicle, well done Burrows.
Date published: 2017-10-27
Rated 5 out of 5 by Howy from Fantastic service Always make me feel important at ease extremely friendly
Date published: 2017-10-26
Rated 5 out of 5 by CHADDY from TOYOTA IS BURROWS YOU WILL NEVER NEED TO COMPLAIN!
Date published: 2017-10-03
Rated 5 out of 5 by Anonymous from Brilliant service Great dealership would always go back. Lovely friendly genuine staff.
Date published: 2017-09-29
Rated 5 out of 5 by Tracey123 from Great service by all the staff. If i want to know anything i can ring or call in Toyota Barnsley they are very helpful with everything.
Date published: 2017-09-20
Rated 5 out of 5 by Minky from Service Very happy with everything
Date published: 2017-09-12
Rated 5 out of 5 by Tyke Man 1 from Fantastic Service I have been a customer at Burrows Toyota for many. years great deals great service great reliable cars that's why I keep going back
Date published: 2017-09-04
Rated 5 out of 5 by Yaris2014 from Very good experience Used this dealership as my normal one could not accommodate me. This is the one I will return to!
Date published: 2017-08-23
Rated 5 out of 5 by Anonymous from Professional Services I recently had my second service and mot at Burrows Barnsley and would recommend the professional services their staff provide, from reception and being taken care of while waiting, the explanation of the mot and service, through to the people at the coal face carrying out the mechanics etc. Thank You.
Date published: 2017-08-10
Rated 5 out of 5 by Carol O from Great service as always! Always receive first class service from Burrows Barnsley.
Date published: 2017-08-03